All aromatherapy candles are covered by our **7-day** return and exchange policy. To initiate a return, please email us at 85130181@qq.com. Please note that customers are responsible for the cost of shipping the return back to us.
To be eligible for a return or exchange, all aromatherapy candles must be returned in their original packaging, with tags attached, **unopened**, and **undamaged**.
**First Exchange is Free** We process the first exchange for every customer free of charge. Please note that you must pay the cost to ship the original order back to us. Items must be in resalable condition, with original tags attached, and must reach our warehouse within **14 days** of the delivery service marking your order as 'Delivered'.
Our Return Address is:
Address: No. 60-17 Caizi North Road, Pinghu Street, Longgang District, Shenzhen
Postal Code: 518000
Country: China
Company Name: Shenzhen Qiwu Xiangji Biotechnology Co., Ltd.
We offer a completely free first exchange on all orders. Returned items must be in resalable condition, have original tags and labels, be in the original packaging, and be undamaged. Items must arrive at our warehouse within **14 days** of the delivery service marking them as delivered. If you do not use a tracked delivery service to return the goods to us, we cannot guarantee receipt.
To initiate an exchange, please contact 85130181@qq.com with the subject line 'Exchange' and include your order number.
Please note that the following items are non-refundable and non-exchangeable:
Return Address:
Address: No. 60-17 Caizi North Road, Pinghu Street, Longgang District, Shenzhen
Postal Code: 518000
Country: China
Company Name: Shenzhen Qiwu Xiangji Biotechnology Co., Ltd.