OracleFlame Shipping & Delivery Policy
Effective date: [10, 17, 2025]
This Shipping & Delivery Policy explains how orders are processed, produced, shipped, and delivered when you purchase from OracleFlame (“we,” “us,” “our”) via [OracleFlame.com].
1) Order Processing & Production (Made-to-Order)
Processing time
• 3 business days
Business days exclude weekends and public holidays.
Total delivery time = Processing/Production time + Shipping time.
2) Shipping Methods & Estimated Transit Times
We partner with multiple carriers (e.g., DHL/UPS/FedEx/USPS/Royal Mail/DPD/Canada Post/AusPost). The carrier is selected automatically based on destination, weight/volume, and service level.
Transit times below exclude processing/production.
Region
Standard
Expedited
Express
USA
5–7 business days
N/A
N/A
These are estimates. Actual delivery may vary due to carrier network conditions, customs clearance, holidays, or events beyond our control.
3) Shipping Rates
• Rates are calculated at checkout based on destination, weight/volume, and selected service.
• Free shipping threshold (if applicable): Orders over [USD/EUR/GBP X] receive free Standard shipping (selected countries/regions only).
• Remote area or oversize/overweight surcharges may apply and will be shown at checkout.
4) Order Tracking
• After shipment, you’ll receive a confirmation with a tracking number via email/SMS.
• Tracking typically updates within 24–48 hours; some carriers post events after the parcel reaches their hub.
• If tracking shows no movement for 5 business days, contact
85130181@qq.com.
5) Split Shipments
To speed up delivery or due to multiple warehouses/factories, your order may ship in multiple parcels. Each parcel will have its own tracking number.
6) Order Changes & Cancellations
• We accept address changes/order edits/cancellations within 2 hours after purchase (custom items are generally non-cancellable after this window).
• Once an order enters production or ships, it cannot be changed or cancelled.
• Entered the wrong address? Email
85130181@qq.com immediately. We’ll try to help, but post-shipment reroutes are not guaranteed.
7) Delivery Attempts & Undeliverable Packages
• If a parcel is returned due to incorrect address, unclaimed delivery, unpaid duties, or similar issues:
– Non-custom items: Refund to the original payment method minus actual shipping and handling, or we can reship after you pay the reshipping fee.
– Custom items: Typically non-refundable; we can reship after you pay the reshipping fee.
• Carriers may attempt delivery 1–3 times or route to a pickup point—please collect promptly per tracking instructions.
8) Customs, Duties & Taxes
• International orders may incur customs duties, import taxes, and brokerage/clearance fees per destination law.
• Unless checkout shows DDP (taxes prepaid) or we collect taxes via IOSS/other tax IDs, shipments are DDU (taxes unpaid) and the recipient is responsible for fees.
• UK/EU: If VAT is collected at checkout, extra payment is usually not required upon delivery; otherwise the carrier may collect on import.
• Customs processing can extend transit times.
9) PO Boxes, APO/FPO & Remote Areas
• Service to P.O. Boxes and APO/FPO/DPO depends on carrier availability; certain Express/Expedited options may not be supported.
• Remote or island areas may require extra time and/or surcharges.
10) Delivery Delays (Force Majeure)
We work hard to deliver on time, but delays outside our control may occur, including severe weather/natural disasters, public health events, strikes/transport disruptions, peak seasons (e.g., Black Friday/Christmas), and customs/security inspections. If delayed, please follow tracking updates or contact
85130181@qq.com.
11) Lost, Missing or Damaged Items
• Lost/No updates:
– Domestic (within the same customs zone): report within 30 days of shipment.
– International: report within 45–60 days of shipment (varies by destination).
We’ll file an investigation with the carrier. If deemed lost or beyond a reasonable waiting period, we will reship or refund per policy.
• Damaged/Incorrect/Short shipment: Report within 7 days of delivery with clear photos/videos of the outer box and items plus your order number.
Reports outside these windows may affect claims and after-sales support.
12) Pre-Orders & Backorders
For pre-order or temporarily out-of-stock items, the product or checkout page will show the estimated ship date. Pre-orders ship in the order received once inventory arrives and may ship separately from in-stock items.
13) Refused Packages
If you refuse delivery and the parcel returns to us, we will handle it per
Section 7 (custom items are generally non-refundable; non-custom items are refunded less round-trip shipping and handling).
14) Title & Risk
Title and risk transfer to the buyer when the parcel is tendered to the carrier. We’ll still assist with carrier issues as outlined in
Section 11.
15) Contact Us